RETURNS & EXCHANGES

【Notes on Returns and Exchanges】

●Returns and exchanges are only eligible if you contact us within 3 days of product arrival. Please note that we cannot accept returns or exchanges if the deadline is exceeded.

●Please ship returned items within 3 days of receiving our reply. Please note that we cannot accept returns or exchanges if the deadline is exceeded.

●For returns, new products must be unused. Products showing signs of use during inspection will be refused for return or exchange.

●Please send all product accessories, such as tags and boxes. Products with missing accessories cannot be accepted.

●Regardless of the payment method, refunds will generally be issued after the returned product arrives at our store.

●Refund method
[Orders paid by credit card, PayPal]
After confirming the returned product, we will process the payment cancellation online.

[Orders paid by bank transfer, cash on delivery]
After confirming the returned product, we will issue a refund via bank transfer to your designated account.
*For cash-on-delivery returns, the customer will be responsible for the round-trip shipping fee and cash-on-delivery handling fee.

●Notes on refunds for orders other than credit card and PayPal payments

In the case of returns due to customer convenience, we will refund the amount after deducting the transfer fee (¥330~) incurred by our company for the bank transfer. The refund period will be the day after we confirm the returned product (excluding Saturdays, Sundays, and holidays).

Example: For a return of a ¥9,800 product
¥9,800 (purchase price) - ¥330 (transfer fee for bank transfer to customer's account) = ¥9,470 will be refunded.

STOCK ORIGINALS Kanazawa Store: 076-254-5092